Sarah M.

Rated 1 out of 5 stars
Hold credit card hostage, out of your control and in theirs.

Beware. For a long time I had a good relationship with Allivet. Then I noticed their advertised auto ship prices weren't corresponding with the amount I was being billed.
I called last week and told them I had plenty of a certain RX for my dog and not to autoship that order. I was very specific about the medication. There was only one medication in the order. The rep assured me the shipment would not be sent this time. You can't stop an autoship anymore online, you have to call to get it done. This is very annoying. It is not a good business practice. It also-takes the control of my credit card that pays for the autoship in their hands. You aren't allowed to delete a credit card if you have autoships on file unless you put another credit card number in. The medication got shipped for $100. A medication I do not need. I called to complain and they did not offer to make it good. "Sorry" doesn't help my checkbook. I went into my account to end my business with this company, to stop all autoships and take my credit card off the account. Can not do it, not allowed without talking to a rep. I called and they told me they were cancelling my autoships and taking my credit card off as payment but that is not what is showing online in my account. The credit card is still there the following day and so are the auto ships. They told me on the phone that the autoships and credit card are deleted on their end, but since they already lied to me about the other matter, I don't believe them. I am contacting the attorney general for my state Monday and filing a complaint. It is my credit card and I should be able to take it off my account for payment at my convenience. It is their responsibility not to ship an order unless a credit card is on file. They are hold my credit card hostage. This may be illegal. I am going to Chewy. I always get good customer service there and have control of my account. I can guarantee these guys won't send you a condolence card if your pet dies.