Sarah M.

If I could give 0 stars I would! Pre-ordered a collectors figure over a year and a half ago. I waited patiently through manufacturer delays and then the Tokyo Otaku Mode delays due to COVID-19. Got contacted asking for an extra $50USD to ship my item and agreed to send the increase to get my collectors item. The figure was shipped with the documentation incorrectly filled out so customs rejected the item entry into my country. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?

Since then I have been in a long debate via email and twitter with the company. The company is publicly lying on twitter making claims that they "would manually reship the figure" but then saying in email they cannot do that. They tried to push their "premium subscription" service on me in the middle of this all. They also have accused me of refusing the package when tracking clearly shows the closest city the item made it to in relation to where I live still had an ocean between it and my city. They also have tried to lie claiming I only paid $10 in shipping when I paid the $10 AND the additional $50, and it was the same agent who charged me the additional shipping fee who claimed I only paid $10. They still have 100% of my funds and are withholding my item. As a result I will have to research the legal options available to me and have opened a formal dispute via paypal against this company. The collectors item is long sold out and can no longer be replaced.

Avoid them at all costs for your purchases. I have never had a company lie and treat me so horribly.