We ordered a murphy bed. We received extra pieces, I contacted Wayfair several times to notify them, to reach a solution. They told me 48 hours to process any request, it is now day three and I had to contact them again. They finally decided it would be best for me to ship the extra pieces back. I asked for some sort of discount for the amount of time and effort it has taken me to rectify their mistake, they let me know that they can only offer 10% on a future purchase. I will not be purchasing from Wayfair again.