Sarah P.

I ordered a pair of sandals which I don't currently need in this climate and really wished I hadn't 10 minutes after purchasing! Admittedly I made an error, my previous address was in the system and when I received the order confirmation which was literally instantly I realised my error and tried to cancel my order which it would not let me do, so I messaged to see if anyone could help and amend address, long story short no help whatsoever, my order had apparently gone in to dispatch so nothing they could do, even though they weren't sent until 4 days later! I was advised as soon as I had confirmation of dispatch they could recall the item back to warehouse and was informed that it had been done, anyway next email was item out for delivery with Hermes, they didn't even leave at old address but with someone 50 street numbers away! When I contacted all sole they said as I had been the one that made the error they couldn't help and suggested I track down the sandals myself, which I did as you all probably know nothing is cheap on the website, there is nothing wrong with the goods but obviously after this experience I will never buy from Allsole again and would advise anyone who does to be so careful as if you make a human error it's basically tough, this is why Asos and other bigger companies get supported as they are much more helpful if you have a problem! It says you have a15 minute grace period to cancel an order which is nonsense I tried in less time than that, 15 minutes is a joke anyway and asa suggestion needs some leeway, sorry but you've lost a customer!