I've had my website with them for over a decade but in the last 3-4 years have struggled with site being down over and over again according to them due to a blocked IP address that they'd manually have to unblock over and over with no long-term solution. Two years ago we designed a new site but still had it routed through our bludomain hosted domain. Twice now (currently in the middle of it) the site has gone down with NO reply to our emergency ticket submission.
I now cannot access/receive/send any email, my site is down and my request to receive the information I need to transfer our domain and cut bludomain out of the mix was met once with false invalid information and now with silence. At this point I just need them to give me what I need to leave and never have this headache again.
I never write reviews but I now regret ever having done business with them and don't wish anyone to be in this position of not even being able to be free of them without abandoning a site I've spent years promoting and putting on promotional material.