S Y.

I recently had an extremely frustrating experience with the online brand My Mum Made It, and I feel compelled to share my negative review to warn others about their poor customer service and unprofessional behavior. From start to finish, my interaction with this company left me deeply disappointed and dissatisfied.

First and foremost, My Mum Made It claims to have a processing and shipping time of 1-3 days. However, my order was not shipped until a staggering 35 days after my initial purchase. This excessive delay is completely unacceptable, especially considering the promised timeframe. I understand that delays can happen, but the lack of communication from the company regarding the delay was incredibly frustrating.

Frustrated by the extensive wait and feeling the need to move on, I decided to contact the customer support team to cancel my order and request a refund. To my utter dismay, my request for cancellation and refund was completely ignored. Despite my multiple attempts to reach out and clarify my situation, I received no response whatsoever. It is utterly disappointing that a company would neglect their customers' requests in such a callous manner.

When I finally managed to get a response from My Mum Made It's customer support team regarding my request for a refund, their proposed solution was utterly unreasonable and burdensome. They informed me that the only way I could receive a refund is if I returned my order at my own expense, paying for the exorbitant shipping charges. It is baffling that they expected me to bear the cost and inconvenience for a situation that was entirely their fault. They should have taken responsibility for their failure to fulfill my order within the promised timeframe and canceled it promptly, sparing me from this unnecessary hassle.

This blatant attempt to shift the financial burden onto the customer further demonstrates My Mum Made It's lack of accountability and disregard for customer satisfaction. It is evident that they prioritize their own profit over ensuring a positive and fair shopping experience for their customers. This unreasonable refund policy only adds insult to injury and is yet another reason why I strongly advise against buying from this brand.

Considering the significant delays, the lack of communication, the neglected requests for cancellation and refund, and the unjust refund policy, My Mum Made It has proven itself to be an unreliable and untrustworthy company. Save yourself the frustration and disappointment by seeking out alternative brands that prioritize customer satisfaction and uphold their promises.

I recently had an extremely frustrating experience with the online brand My Mum Made It, and I feel compelled to share my negative review to warn others about their poor customer service and unprofessional behavior. From start to finish, my interaction with this company left me deeply disappointed and dissatisfied.

First and foremost, My Mum Made It claims to have a processing and shipping time of 1-3 days. However, my order was not shipped until a staggering 35 days after my initial purchase. This excessive delay is completely unacceptable, especially considering the promised timeframe. I understand that delays can happen, but the lack of communication from the company regarding the delay was incredibly frustrating.

Frustrated by the extensive wait and feeling the need to move on, I decided to contact the customer support team to cancel my order and request a refund. To my utter dismay, my request for cancellation and refund was completely ignored. Despite my multiple attempts to reach out and clarify my situation, I received no response whatsoever. It is utterly disappointing that a company would neglect their customers' requests in such a callous manner.

When I finally managed to get a response from My Mum Made It's customer support team regarding my request for a refund, their proposed solution was utterly unreasonable and burdensome. They informed me that the only way I could receive a refund is if I returned my order at my own expense, paying for the exorbitant shipping charges. It is baffling that they expected me to bear the cost and inconvenience for a situation that was entirely their fault. They should have taken responsibility for their failure to fulfill my order within the promised timeframe and canceled it promptly, sparing me from this unnecessary hassle.

This blatant attempt to shift the financial burden onto the customer further demonstrates My Mum Made It's lack of accountability and disregard for customer satisfaction. It is evident that they prioritize their own profit over ensuring a positive and fair shopping experience for their customers. This unreasonable refund policy only adds insult to injury and is yet another reason why I strongly advise against buying from this brand.

Considering the significant delays, the lack of communication, the neglected requests for cancellation and refund, and the unjust refund policy, My Mum Made It has proven itself to be an unreliable and untrustworthy company. Save yourself the frustration and disappointment by seeking out alternative brands that prioritize customer satisfaction and uphold their promises.