Sar K.

I purchase things online very frequently. I find it infinitely more convenient than running to the store, searching limited stock, and then dealing with people to purchase said items. However, I'd prefer to shop in a active volcano wearing nothing but my birthday suit while my extremely old second-grade teacher judges my body scrupulously then EVER shop at goHastings again.

I was stupid and naive when I saw the brand of what I thought was a very reputable company when I was shopping for a used Wii console for a project I wanted to start. I thought the price of their bundle (Wii Black bundle with Sports Resort) was a bit overpriced by about five dollars, I still went with it because it had the big green "HASTINGS" font next to it's name.

Boy was that the biggest mistake. Here's a copy and paste of the product description:

"100% PRODUCT GUARANTEE!* Fast shipping on more than 1,000,000 Book, Video, Video Game, Music titles & More! We 100% Guarantee the full functionality of all used and previous viewed product, except it's digital content, if any."

A fun fact: Descriptions like these are actually contracts. When you purchase an item, you're purchasing the item as described. So when a say, "very new" Wii bundle shows up at your door, looking as if someone keyed it and it happens to be missing 50% of the total bundle - that's called a Bait and Switch, and is very illegal.

So I called up customer service (1-877-Hastings) to get this situation solved. The customer support, at this time, was very courteous and fast. They said that it was a computer glitch and they mailed me the incorrect product, and would likely give me a giftcard for the missing product. However, the person I talked to (I believe her name to be Claudia) said she would have to talk to her supervisor. I said, "All right." and she said she would call me back in 35 minutes.

An hour and a half later, I called 1-877-Hastings once again to see what the dealio was up with my order. At this time, Claudia offered me a 20 dollar gift card - and nothing else. I told her that 20 dollars would not cover the missing merchandise, and the contract I entered into Hstings, as per their description, entitled me to a 100% Guarantee. I intended to collect.

To justify this, really. I was willing to keep the battered Wii, I just really wanted the controller it was supposed to come with - and one of the games. I could care less for everything else. I just didn't want to inflate the cost of a bundle that I paid for into more, because of an error on their part.

I wanted to talk to the supervisor at this time. But he was at lunch.

So two hours later, and no call back, I call again to see what was up with my order.

This time the supervisor still didn't want to talk to me and I talked to another person, who said now the deal was 15 dollar giftcard or a return.

Furious, I got the name of the supervisor (Billy May. Perhaps the funniest name, and douchiest supervisor) and I intended to call the hastings headquarter to file a complaint at this horrible service and runaround I was getting.

Corporate just kept sending me to customer service. I talked to five different people.

So finally, I talked to Billy May. Engage the boss music.
He refused to work with me. Refused to offer me any compensation.

A computer/employee accidentally listed their Wii bundles far lower than intended, causing a mishap to happen. A mishap they expected their customers to take on the chin. This was just now explained to me, and frankly irrelevant. I didn't know there was an error on the computer side when I bought it. I didn't even think I was cashing in on a good deal. I just want what I paid for.

He offered me nothing. I told him to send me a shipping label because I was not going keep the Wii and I was not going to pay shipping. In the meanwhile, I disputed the payment for the Wii, and am waiting for a complete refund.