Sasha M.

I tried to support small business instead of evil Amazon but it ended up biting me. I ordered a book that I desperately needed but it never arrived and they couldn't offer any insight into where it went. How can you trust a business that doesn't track shipping and successful arrival to their customers outside of the U.S.?! Even their partner outside of the U.S. didn't have any information. A totally unacceptable business model that is designed for their convenience, not for customer satisfaction. Thanks for such kind customer service, Shannon, but kind platitudes only go so far when a customer has been left in the lurch.