After every excuse in the book, I followed up once again and she claimed it is taking a long time because they use "novation contracts." Last I checked, if I was a party to a contract, I would have to sign it, right?
Never refunds anyone. She may offer it, but don't believe a word she says. No replacements, no posting, ever.
Read the other reviews. We purchased several of her packages for our clients and not a single one was reported since July 4,2020... and I now see that others have been waiting years for her to deliver on her promises.
Someone needs to shut her down, period.