scott b.

I purchased a $1600 Rockefeller tree in November. First week of December one of three boxes showed up. After 16 calls to customer service I still do not have the other 2 boxes and no idea as to when or if they will arrive. On one of the calls I asked their supervisor if this tree will arrive before Xmas and his reply was I should by a lottery ticket and I might get lucky. This is probably one of the most unprofessional companies I have come across. They are all about market and nothing else. In addition the quality of the tree is no better than what you can get a Lowes, Costco, etc. Not worth the money or hassle. We are now trying to get a refund which is also proving difficult.

I would advise anyone who is thinking about purchasing from this company to stay clear. You will spend more time with customer service trying to hunt down your item. I posted the part of the tree they did decide to send me...