Scott

I wanted helmet. Bought helmet

Too bad the rating can't be in negative stars like the negative experience.
I ordered 2 cam pos sensors and a cabin air cleaner, Chose the DHL next day option so I'd get the sensors in time to fix car. The shipped only the $3.53 Cabin Air Cleaner DHL and only after I ordered and checked shipping status did I find out I won't get the sensors until Friday. There was no indication or option to separate the shipping. It only has one option for shipping and indicates all separate parts and included when you choose the DHL Option. To make matters worse DHL stealth delivered and my package was grabbed by a neighbor kid and RockAuto basically told me not heir problem in email. I still won't have the parts required for the car to run. They told me to wait until Friday before I can complain about the parts that were guaranteed delivery today and then RockAuto decided to not send them (Cam Sensors) DHL after I paid for it. Add to that I ran the same exact order and same shipping option for this review and it now is only $24. Xx for the same shipping option and shows all parts scheduled for delivery the same day. Sensors are from one location and filter another. Same as indicated on previous order.
I'm thinking the excessive avoidance of customer contact and total lack of online options for these very common issues are a product of such bad service and frequent lack of services completed as promised, have made it impossible to afford enough staff to correct the issues. So what the hell, screw the customer, we already got the payment. Never again. Plenty other resources. Amazon has never failed at customer service. RockAuto makes Wish.com look like a 5 star operation.