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I had been ordering contacts for a while from them. The prescription on file, after going through their digital eye exam process, isn't even for the same contacts I've been wearing. Now I can't even use the prescription. To make matters worse, the contacts I need won't be in stock for 8 weeks. I have a useless prescription that I can't take elsewhere, and no contacts for 8 weeks. Terrible.
Tip for consumers:
Don't order from them, but if you do, make sure they have your contacts in stock before you submit the order. Their sales people told me earlier there was an eta delivery of about a week or two. Then, after I completed the order, the same sales person sends me an email saying it will be 8-10 weeks. Didn't they know these were backordered before I submitted the order? I tend to believe they did and wanted to make sure I ordered anyway. What a joke.
Products used:
I used to use their contacts. Now I pay for them and wait 8 weeks for a delivery.
Scott F.'s review of 1-800 Contacts earned a Very Helpful vote
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