I was pleased to learn that they didn't have a replacement foot pedal for my sons TT1600 so they took one off a new bike and shipped it to us along with a couple of other parts they had in stock. That's customer service folks! Any of these electric bikes are useless if you can't get replacement parts (especially with a son who tends to break things on occasion) so hats off to Burromax for going out of their way. Much appreciated.