Scott L.

My wife ordered Ray-Ban Polarized Aviator Sunglasses
From Zulily as a gift to me. Recently one of the lenses cracked. Obviously that is not the fault of Zulily. However, when I attempted to replace the cracked lens it was discovered that the glasses I purchased, while saying they are Ray Ban and coming in a Ray Ban Luxottica case, are not, in fact, genuine Ray Ban glasses so the custom replacement lens doesn't fit. In attempting to get the replacement lens corrected, I was required to provide the model number and size, which Luxottica stamps into the temple when the glasses are manufactured. There is nothing. Not only am I now out the substantial purchase price of these phony glasses, I am also out the cost of the replacement lens, and I am unable to replace the cracked lens at all as it is not the same size as a legitimate Ray Ban lens. Lodged my concern with Zulily, After more than a month of chasing it, and several replies of "we're looking into it," they finally decided that I am wrong and the glasses are real. They're not. Buy your "genuine" products from a reputable retailer, or at least save your money and get your fake ones from a flea market.

Ordered jacket 11/18. Finally received jacket 12/18, but wrong size jacket. Sent first support request 12/18 with no response. Sent second support request 12/25 with no response. Finally received response via email 1/9/14 with return authorization, however I must pay shipping and 25% restocking fee. There is no phone number listed anywhere on their website, so searched online to find one, only to call and get message that call volume is too high, use email (which we know will be ignored).