Entered my Welcome code, zip and name and it said it didn't think that my name was a valid name and would not let me go any further with out contacting someone. Then the link just takes you to the contact page. Poor design, Poor interface. Looks like sign up is of poor design and does not work at times. After seeing all the bad reviews, perhaps i am better off not ever being able to signup
Hi Scott,
We ask all first time customers to provide a working telephone number as well as a valid home address for verification. This is stated in our terms. We have had to put this measure in place because of a very high amount of fraudulent payments made to us using PayPal. We hope you understand why we have this measure in place and although you may assume PayPal is safe and secure. Many people daily have their accounts hacked.
Since you have opened a dispute and escalated it you will receive a refund from PayPal eventually. Problems and issues can occur but we encourage customers to contact us before opening claims to avoid problems and delays in the future.
Kind Regards
EF Support