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CompAndSave.com sold me a set of aftermarket Brother LC401 ink cartridges. They were not recognized by the printer at all rendering it useless. They did allow me to return the cartridges but would not refund the shipping charges. DO NOT BUY FROM CompAndSave.com.
Tip for consumers:
CompAndSave.com sold me a set of aftermarket Brother LC401 ink cartridges. They were not recognized by the printer at all rendering it useless. They did allow me to return the cartridges but would not refund the shipping charges. DO NOT BUY FROM CompAndSave.com.
Products used:
LC401 ink cartridges.
Shopgoodwill used to be a good website to get good deals years ago. Back in the day I spent tens of thousands of dollars with them. I'd say it ended about three years ago when they acquired far too many ignorant users. People need to realize that not all of these goodwill locations are honest and some are completely dishonest. Nowadays when you look at their website is get that up to roughly eBay prices but unlike eBay, there is absolutely no guarantee of functionality or damage being disclosed. And when the return policies you usually lose more money by returning the item just throwing the garbage. It amazes me that for every new group of users that get burned and subsequently abandon Shopgoodwill, they somehow managed to find just as many users to replace them start the process all over again. That being said there are far better options out there and I feel sorry for everyone is been burned by Shopgoodwill. The process will just continue as it has for years. People paying top dollar for mostly garbage.
Products used:
100's.
Scott N.'s review of ShopGoodwill earned 9 Very Helpful votes
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The inks worked good on the first page. Then it started to print everything magenta. Now the...
Replacement cartridges do not work. Customer service is not helpful when trying to return the...
Hello Scott N.,
Good day!
I want to express our sincerest apologies for any inconvenience or dissatisfaction you experienced with your recent purchase. We greatly value your feedback and take all concerns seriously. Upon reviewing your recent review, we immediately looked into the matter.
I wanted to reach out to inform you that a refund has been issued for the shipping charges associated with your recent purchase. We have processed a refund to your original payment method. You can expect to see the refund reflected in your account within the next 2-5 business days, depending on your bank's processing times.
We genuinely appreciate your patience and understanding as we resolved this matter.
If you have any questions or concerns regarding the refund or any other matter, please don't hesitate to contact our customer service team at wecare@compandsave.com or call us at 1-833-465-6888. Our phone customer support is available from Mon-Fri, 6 AM-4 PM PT.
Once again, we apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
Junrel
Customer Support Representative | CompAndSave.com