Scott O.

If you are an MSP - I strongly recommend NOT using Acronis Cloud Backup. On April 8th we started a data recovery (online download). The image we were downloading was 1.2 TB. I can understand a day or two to get the entire 1.2TB - today is April 13th and we are at 80%. To ensure it was not our systems we attempted to download another image onto another computer from a different IP location - Both locations have GB bandwidth. Our top download speed has been 126KB - Just over 2x dialup. We have contacted Acronis countless times but they have no clue. We spoke to management teams to have them start a local Disk backup to have it shipped to us - unfortunately they don't work on weekends so we never got our drive as they promised and the weekend support team is incapable of reaching anyone from management or the NOC team to provide a status update.

At this point we have no expectation that we will get any type of effective notification until Monday - a full 8 days since this started.

DO NOT USE ACRONIS - it may backup your data, but god forbid you actually need it back. I will update this review with more as it comes. I also recorded our conversation with Acronis and will post it just so you the readers can see for your self how pathetic their support is.

I have been providing IT services for over 15 years - and will NEVER use Acronis again.