Scott R.

I ordered a TV via the company's website for Black Friday. After a week and a half of the order not being processed, I had to phone to inquire as to why my order was not being process. It took approximately 45 minutes on the phone to get any sort of answer. Upon discussion with the customer service rep, I was told that they would execute the order within one business day.
The next day I checked my order online to see the progress only to find that my item was backordered and there was no date in which to expect the TV. Again, I spent another 30+ minutes on the phone with their customer service team because I received no communication regarding my TV being on backorder. It was during this call that due to TSC's failure to execute the order, that they over sold the product, and it was no longer available. The customer service rep promised to investigate the issue and resolve it. I was also promised that the issue would be rectified, and I would receive a call the next day. However, no call was received. The only communication I received was an template email the following day that the item wasn't available and instructing me to call in to cancel the order. The customer service rep simply stated that it's not their problem and effectively stated tough luck. They offered no options for resolution. I therefore had to spend another 30+ minutes on the phone trying to cancel the order.