Holy crap. This is some bs on this free site. They scam you as much as possible. Their support team is inexperienced. Doesn't know how the site runs. Or doesn't like it when you're right and they're wrong. They closed my account for some fake bs. When I was an experienced user. NEVER USE IT NO MATTER HOW GOOD YOU THINK IT IS. THEY EVENTUALLY CLOSE YOUR ACCOUNT DOWN.
Hi Sean B.
May I have your username? I'll be happy to look research the issue for you.
Sincerely,
Tom