Sean B.

Passport renewal is taking forever and to make things worse nobody picks up my calls and the website keeps crashing. They answered my call 1 time and then I'm supposedly transferred to another agent but wait time is 2.5 hours! Info on their site had 3-5 weeks if expedited then went up to 5-7 weeks but still no passport or any clue of when it will be ready. To make things worse I wasted a lot of money on fees to make them expedite my passport and still they are way past due.Shame on you for offering 3rd world service level!