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Sean C.

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1 Review by Sean

Kyvno

  • Kyvno

7/26/23
Verified purchase

I bought bed three years ago at first it was a good bed but now it has an indentation that won't go away like it is supposed to and it is uncomfortable they will not honor there 10 yr warranty

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Christianna S. – Kyvno Rep

Hi Sean, we're sorry to hear about your situation. We have solid customer-friendly support system around our 10 year warranty. Since a free replacement was not deemed permissible, the condition of your mattress would have had to be outside of a manufacturing defect and/or caused by usage or improper care. We apologize for any inconvenience but please feel free to contact our Kyvno Care Team should you decide to purchase a replacement mattress for your bed set. We appreciate your feedback.

Sincerely,
Kyvno Care Team
844-667-2794
M-F | 7am to 4pm CST

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