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I recently became a customer of Wayfair even after hearing many negative remarks from others. I have ordered about 20 or so items ranging from $7.99 to $599 including corn hole boards, hot tub covers, shelving, area rugs, pillows etc. This seller has some of the poorest quality stuff I have encountered. The claims of their products performance is inaccurate and overrated. They refused to allow me to return items unless I paid shipping fees that in most cases were 50-70% of the purchase price of the items even if defective. I am so disappointed in The customer service, their policies, and the quality of the products. I can't stress enough to those that read this Buyer Beware! It may not happen on your first item but it will happen you will be disappointed and left holding an inferior product.
Tip for consumers:
Almost every item I ordered was not as described on their site. I sent them messages trying to get help and make them aware of the issues and they did nothing in return. They refused to take defective and poor quality items back. One damaged item was replaced with another one and that came damaged as well. I just gave up as the process was very difficult and timely and slow when it came to the returns which included pictures and reviews and manufacturers review and delays of over 6 weeks.
Products used:
Shelving, hot tub covers, pillows, area rugs, corn hole boards, corn home bags, storage etc
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