Sebastian J.

I bought a Xiaomi mi 8 from gearbest just over 11 months ago, the phone is having a catastrophic failure and cannot be used at all (it is a paper weight at the moment). The phone has a free warranty repair for 1 year but after sending through information and photos of the problem i had with the phone I was told the phone cannot be fixed and I can keep the phone and they will send through a partial refund of $100 USD when I bought the phone new for $465 USD.

I told them that if this phone was repaired for free I could sell it for at least $300 USD second hand, so by them not repairing it i'm losing a lot of money for a phone I've used less than 10 months before the failure.
They do not want to repair the phone and saying they cant do anything about it.

They have recently offered $150 USD but like i said to them this is still far from the price I could sell it second hand if they had it repaired as it is still under warranty.