Sebastian S.

Very bad service experience... i ordered wooden bed from them on the 18th of January. On bed4less webpage it say 7-14 days delivery... nearly two weeks later I rang them, they said that my bed is coming from other company and will be deliver soon. I received a text message on 31st of January that my bed will be delivered on 2nd of February, so one day after 14 days. Ok, not a big deal... unfortunately they gave a courier company wrong post code... so they rang me that they won't deliver and I need to contact my supplier, what I did straight away. They said they will check what has happened and let me know... no message, nothing from bed4less. I rang them Monday 5th of February, they apologised and promise delivery by end of the week and to compensate my time waste they will send me two foam memory pillows... I was ringing them every day, and every day i was promised that by the end of the week bed will be with me... Friday, I rang them again to ask what is going on... They said they need to check... and again no message from them. I sent them an email that I will report them to trading standards... and guess what in 10 minutes I had few emails from bed4less with even day of delivery... wow. But they said it is not they fault, and I still did not get my pillows and bed was delivered on 13th of February so nearly 4 weeks after i did order it... there are few scratches on this wooden bed and I am thinking to send it back... But it is going to be probably another night mare to deal with bed4less... where are my promised pillows?