Serena E.

We bought memberships for our family (sons are 7 & 3). Been 4 times the last 1.5 months and most of the rides my kids could ride are shut down (Rapids, mini mine train, 2 rides in Looney Tunes area, kids swings), every time we have gone. We were told they are short staffed so the smaller rides close first. But, I still have to pay my membership, right? We went on Memorial Day and the Johnny Rockets Cafe that was supposed to open at 11 informed us it would be 12 before they opened. Most of the other stands that sold drinks were closed, too. We waited 15 minutes after 12 before the customer in front of us started knocking on the door asking for an update. The staff stood at the counter all laughing, one eating, and one on phone. My 3 year old was beat red from the heat and started crying for water. The guy in front of us tried to let them know we had a kid in need of water but they continued to laugh and then all turned their backs to us, leaning on the counter. 20 minutes after 12 we went to the front of the park where I filed a complaint and told I would receive a call, but that has not happened, yet. I called to see about canceling our memberships since this incident and was told we could not since we are in a years contract and if we canceled our card I would be sent to collections. Moral of story, if you want to pay for terrible service and not many rides for your smaller children or food stands open, go to six flags.