Terrible. And I have called them 5 times and they just ask for your order number to locate the request, once I provide it, they keep saying "I'll call you back" and of course they don't. I sent an e-mail and they have'n answered. This has gone way longer the 38 business days they claim to have, and they don't even confirm if there is a cancellation fee as it is not on the website. Very disappointing. I don't have the TV, nor the chance to cancel it and buy it through other store.