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Serra H.

1
Level 1 Contributor

Contributor Level

Total Points
244

3 Reviews by Serra

  • Eneba

4/3/24

There was a charge made to my card from this site. I never authorized this charge. I've never even been to this site. I was never emailed an invoice or receipt of the purchase, so I wasn't even aware of the charge being made to my card. When I asked for the email address associated with the purchase, they refused to give it to me, even though it was MY card that was used for the purchase. Seems really sketchy to me. No invoice, no email address provided. Makes me believe the people at Eneba conducted this fraudulent activity.

Products used:
I didn't use any of the product because I didn't make the purchase, so I never received any product.

Service
Thumbnail of user amberj134
Amber J. – Eneba Rep

Hello, Serra.

Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.

Amber J.
Eneba Team

  • YesStyle

2/26/24

Ordered a total of 5 Purito Daily Go To Sunscreens, and they were all either fake or defective. Didn't know it at the time because I had nothing to compare them to. When I went to Korea and bought the real Purito sunscreen from there, that's when I discovered that the ones I received from YesStyle were completely different! All 5 were yellow in color and really runny and oily (left in photo). The credible one I got in Korea was white and thicker in consistency (right in photo). They also refused to reimburse me for the defective items because it was past the 14 day return policy. I kept telling them it was because I had nothing to compare the sunscreens to and just thought they came like that originally. Definitely not buying anything from these guys ever again. Cannot be trusted.

  • Dog Forums

2/28/17

Let's say you have a health concern with your dog, and you live in a country where their veterinarians aren't as skilled and advanced as western countries, like the U.S. or Canada (which is where the site is based out of), and some of the country's inhabitants still eat dog soup and dog meat (i. E. South Korea). So, you decide to join a site, such as dogforums.com, to seek help and support from other dog-loving people. You post your concern of your dog in the Dog Health subforum in hopes of reaching out to other people who have had a similar issue with their dog, and you find people are very kind and are trying to help you out by sharing their own experience.

Well, then comes in a moderator, who shall remain nameless (I wouldn't want attacks on her. Perhaps, she was having a rough day, maybe someone rubbed her the wrong way at work, maybe she got a traffic ticket that day, or maybe she just lacks the innate emotional ability to have empathy towards others who are struggling with their dog's health. Who knows?) decides to close your thread because of all these so-called "rules" she's imposed on users.

You've already gone to the vet, and, mind you, in a country where they still serve dog stew and dog meat in some restaurants, and you aren't sure if the vet's opinion is correct. So, you would like to compare your vet's diagnosis with others who have gone through a similar medical issue with their dog... but, guess what? IT'S NOT ALLOWED. The moderator prohibits asking others to share their own experience with their dog. She also prohibits you to second-guess the vet's opinion. Whatever the vet's medical advice is, is what you HAVE TO adhere to. You want to hear others' stories to have a basis of comparison? TOO BAD. The mod won't allow it. Might I add, you can only post ONE THREAD regarding your dog's health concern. You want to ask more questions regarding your vet's diagnosis to other users? TOO BAD. You're only allowed to post that one thread.

So, in conclusion, if you're seeking help and support from other dog-loving people who can empathize with your situation, I highly suggest going somewhere else, where the moderators are more empathetic and don't have some sick power trip from imposing all these "rules" on you that can very well be detrimental when it comes to looking for help with your dog's health concern.

Serra Has Earned 4 Votes

Serra H.'s review of Dog Forums earned 3 Very Helpful votes

Serra H.'s review of YesStyle earned a Very Helpful vote

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