For over a year I have been trying to get into my account. For over a year I wait and get worthless pin resets and just keep going in circles. Then the agents are utterly useless and have attitudes up the kazoo. I just want a copy of my statement for crying out loud. I am so done waiting 2 weeks for everything and then to be told oh hang up go a a fax and we will fax it. Seriously? I waited 30 minutes just to get through. Now you want me to do that again! This is the worst business you can ever have the privilege to get information from.