Service. Long story short, I couldn't make the movie, my kid got sick. I attempted several times to cancel/get a refund PRIOR to the start of the movie. Fandango kept refusing my login. It allowed me to login to the regular part of the site, but when I had to submit my email address/conf #, it kept saying my info was invalid. What a sham! The show started eventually and the Fandango said, we can't refund you because the show started….crooks. I opened a case against them with the BBB. In case you haven't realized from their low review score already, let me confirm…DO NOT USE FANDANGO!