Shaen J.

I transferred a domain to moonfruit / namesco, which was a bad decision because they did nothing to assist with the transfer once they had received payment. For three days, I was given the run around and tasks to do, so that my site would be visible. I sent the error messages received, on my end, to their support team in verbatum... asking for them to change the nameserver, but they never did. Finally, I goggled "how to change thr nameserver on moonfruit" and a tutorial came up. I only needed to press 1 button... 3 days, multiple emails... and I only needed to press 1 button, which no one in their customer care or IT department made me aware of. Also, once I asked for an update to ensure that I had changed the n ameserver correctly, I received a very generic response, but no apology for the 3 days of wasted time. Needless to say, I'm very unhappy with the lack of assistance and customer service. Do not use this company!