I've had my storage unit since November and the only reason I was alerted to the fact that the Public Storage at 840 Hambrick Road in Stone Mountain, GA store #*******; had rats is when I randomly went to get something out of my storage and there was another tenant pissed cleaning out her unit b/c rats defecated and chewed on her belongings. I went into my unit and Lord behold there was rat droppings and urine everywhere. The attendant goes on to tell me "yea they've been treating it for a while now b/c someone left food in their unit" and I'm confused b/c as a paying customer whose belongings are now being damaged was never made aware of this! After I left for 2 wks no one from management contacted me. I had to call them. I was told to contact the district manager and the only thing he offered was possibly seeing about getting me a discount at another one of their facilities, but when I thought about it, why would I do business with this company ever again not mention there was no guarantee I was going to get a discount just "maybe a possibility he could see what he could do". I had to now start looking for a new storage and movers. I called blithe office back and was told since I was now into the month of May by 3 days I had to pay the full month of rent! Are you kidding me? Again I was instructed to call the district manager. I called left a voice mail and the next day I received a call asking for payment for their office. I call the DM who basically was like yea it's not our fault, we can't monitor each unit, just file a claim with your insurance and oh yea, you still have to pay a full month although your belongings weren't there a full month. I asked to speak with his boss and after he told me it doesn't matter she's going to say the samething I just said, well after she was briefed by him "Jessica" called and very unapologetically said there's nothing we can do b/c were a month to month lease. Forget that there's now bio hazardous rat feces and urine on mh stuff and who knows where else b/c rats do carry diseases, forget that now I'm being inconvenienced by having to pay for a rat infested storage unit, movers and a new storage unit. Forget all of that. It doesn't matter. The only thing we can offer is a discount at another facility. This has got the be the most ghetto, unprofessional non communicating, dismissive company ever. I will never do business with Public Storage ever again in my life! I asked why wasn't something like a letter or email sent to notify the ocupants and this fool said there was no need. So the rat feces just sitting aND simmering on my stuff is ok b/c you're supposedly treating it? Yea right. I will never and I will let everyone else know too. Plus, if you go the other storage places in the area I went to 3 before I picked one, they all said the samething that ppl were leaving due to the mice. Thats absolutely disgusting and poor management.