Shana M.

Never again! Seriously, google "Meredith Lodging reviews" and look at their complaints on Better Business Bureau and you will see I am not the only one. This business is taking advantage of the pandemic and keeping as much money from reservations as they possibly can by hiding behind vague contract references. Do not be fooled by their responses to reviews and their messaging on their website about how "we are all in this together." When it comes to non-public, direct communication, they will not give a straight answer and they will stonewall you with a "sucks to be you" attitude. We reached out to them 60 days ahead of our check-in date because, as essential workers, we already know from our employers we will no longer be available for travel in July. Our group includes a nurse and other emergency response workers. We are working around the clock and doing our part. We tried to do the right thing and be proactive. They could easily issue us a refund, we could part ways, and they could re-list our dates. Instead, they are refusing us a refund and have stopped communicating. I promise you, we have been nothing but polite and reasonable. Booking through AirBnB did not protect us from them.

If we we get a refund (NOT a travel "credit" or future stay voucher that we cannot use), then I will update this review.

Update 5/20: Following our social media outreach attempts, Meredith Lodging did promptly have the right person who could help us reach out and they resolved our issue with a full refund, as requested. For this we are very grateful. We understand they were low staffed and also acknowledge we were in need of an exception that their primary phone and email staff may not have had the authority to provide. We recommend continuing to advocate for what you need. If a travel credit works for you, it seems those are readily available. Once we were in touch with their leadership, their communication was polite, professional and they made solid efforts to repair our previous loss of confidence in their processes. Their PR rep staffing their social media accounts was also responsive and reassuring.