I agree with hassles and added stress as someone posted. I was accused of actually typing my own letter from the prior employer. They said company letter head, which is what I asked the prior boss to do. He did the letter, but typed everything himself. I replied to the so called customer help that I would not dare forge a letter. Still, continuous messages saying missing docs. If they are a Charity to help, why not help?!? What is their benefit of having people going back and forth with documents?! If they are not legit they should be removed! People really are in need of assistance. It is very cruel to have people feel they have support when they don't. As of today, I still logged in to see the "status" & I'm still seeing needing something else. Last week it said "Funding Pending" now this week I'm missing docs!? I am so sorry I uploaded my docs, I'm so sorry I just saw these reviews, & it's scary to have applied for assistance with docs when clearly they are scammers! Again, what's their purpose? Very concerning.