Shane B.

Wow! Wish I would've read reviews before stupidly purchasing a hot tub part from this company. The part showed up in a box severely damaged (not this company's fault). I rejected the shipment and had it returned. Called P-S-S a couple of weeks later, customer service gal I talked to looked it up and said yes they'd received it. I told her I didn't want a replacement just wanted refund since I had for time purposes purchased the part at a local supplier. She told me she would notify the shipping team to issue refund and not send out new one as they process it through. Couple more weeks go by no refund back to credit card, I call again. Guy on the phone says they've never received it. I took a double take- reminded him what my previous conversations were with customer service. He tells me straight away- "yes I see that in the notes, I have no idea why she said that and she's no longer with the company". Ummmm, come again? Long story short, this company has kept my $322 and refuses to escalate the matter to management. I would recommend, NEVER EVER TO PURCHASE ANYTHING FROM THIS COMPANY. I now see the other reviews and see that it is much the same. Shady company to say the least.