Shanna B.

I have been a customer for over 9 months. I have seen many things change over these 9 months and not one change has been a beneficial change.
The product that Spark*l delivers is mediocre at best. The consistency of the product is never the same and in my opinion, you do not get the high quality product you pay for. They want to consider these bands as couture products. They charge couture pricing, but most definitely do not deliver couture products.
Please do not pay these high dollar prices for mediocre products. I was foolish and did for far too long.
They have lost a band that is sent in for refurbishment. They have shipped me another customers order. They have shipped me a band that I was not happy with on more than one occasion and it's next to impossible to get them to correct the mistake.
And the customer service is terrible. No one seems to know what they are doing, always gives inconsistent answers and has ZERO leadership.
The owner of Spark*l needs help. In my opinion she needs to hire managers that are qualified and are strong leaders. The current management staff is unprofessional, and they do not set good examples of leadership. Chaos is what they have and it shows to their customers.
I cannot continue to support a business that thrives on chaos, charges too much for couture pieces, and delivers a less than desirable product.
Buyers beware. Do not waste your money!