I paid for the CPR/AED course, took it online and passed it. I did receive an email copy of my certificate and a copy of a wallet size certificate which I can print out. However, I should have received my hard copy of my Provider Card and Key Chain certificate as well which I can carry with me at all times. Needless to say, I passed the exam on 11/16/2021 and received the card in the mail on 11/22/21. When I opened the mail, the Provider Card and Key Chain had another student's name on it. They sent the wrong card! I contacted NCPRF on 11/22/21 to tell them what happened and NCPRF replied they would send me my correct card in the mail all I can say is it is 3/31/2022 and I am still waiting. I will NOT be renewing my CPR/AED cert with them when it expires. I would attach proof of the wrong Provider Card I sent to NCPRF via email but because it has someone else's name on it I don't want to share that publicly.