Shareef E.

I recently purchased an LG dryer during their Black Friday sale. Despite paying in full, the delivery date has been repeatedly delayed with no explanation or revised timeline. The customer service department has been nothing but unhelpful, offering vague responses, empty promises, and a complete lack of transparency.

To date, I have:

-Submitted multiple online complaints, receiving only a call promising further action that never materialized.
-Contacted the Voice of the Customer team via email, but was completely ignored.
-Called customer service on numerous occasions, each time being met with frustration and disappointment.

This experience has been incredibly frustrating and inconvenient. I've been without a dryer for weeks, creating unnecessary burdens and disruptions to my daily life. LG's complete disregard for my concerns and their failure to provide any real information has eroded my trust in the brand.

Avoid LG at all costs if you value timely deliveries, clear communication, and responsive customer service. This company clearly does not prioritize its customers' satisfaction.

Here's what you can expect from LG:

-Devastating delays with no explanation or apology.
-Unresponsive and unhelpful customer service representatives.
-A complete lack of transparency and communication.
-Unfulfilled promises and a total disregard for your concerns.

Save yourself the headache and frustration - choose another brand!