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Don't buy shoes from this site if want to try them on. Very expensive to return. They don't offer free returns or exchanges. The cost of the return was what I paid for the shoes. There is no customer service line to speak with someone. Not worth buying from a site like this. Many other sites offer free returns or Happy Returns.
Tip for consumers:
Don't order from Payless unless you are absolutely sure you will not return the item. We will be donating the shoes to a charity shop.
Products used:
We kept one pair of shoes, but the other pair was too narrow and we wanted to return. The cost of the shoes was $20. It was going to cost me $20. to mail it back. Not worth returning. No customer services options to even speak with someone. Other sites have "Happy Returns" or a flat fee return. We will not be ordering from Payless again.
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