Shari S.

I placed an order on November 27,2021 for a non-folding practice/landing mat. The anticipated delivery time was 12-14 weeks. 12-14 weeks from the order date would fall between February 19 and March 5.

On February 12,2022, I emailed them and asked for an estimated shipping date in order to watch the delivery due to the size of the mat. Received an email back stating it should be shipped by the end of March.
On April 1st, after receiving no updates about the ordered product, I again inquired about the shipping date. I received no response to this message. I sent another message on April 5th and received no response. On May 8th, 2022, I sent an email to cancel the order and refund my money. Product was never sent. They promptly responded to my email at this time and issued a refund.

I feel the company had very poor communication during the entire process. I would have cancelled the order sooner and ordered from a different company had I known of the delay in shipping. I feel over 6 months to receive any purchased product is outrageous!