After buying an evoucher for a gift card a few months ago, I used it for the first time this week, then noticed that the balance was lower than it should've been. I was able to look at the transactions for the gift card, and there was a transaction after I bought the card, but before I ever used it. I contacted customer service, and after researching the issue, they credited my account to make up for the difference. It was pretty easy to take care of, and the representative that I worked with, Barbara, was helpful and professional. I would definitely buy again from Raise in the future!