Sharon S.

We put up our tree for the 2nd time. Found out the bottom 3rd wasn't giving "juice" to the other parts. Called. Said I'd receive a replacement in 3-5 days. Called today; told it's on backorder & I'd receive the replacement in SEPTEMBER! Nothing they could do about it. Wouldn't you think a Christmas tree business would have plenty of spare parts available in November & December? Never called to tell me about backorder. Said they were "sorry"! Fat lot of good that does me. You'd be better off buying a $49 tree & throwing it out after Christmas each year for all the good a "warrenty" does & would be cheaper too! Refused to give me a phone # for corporate & said their supervisors "do not get on the phones". Where can I get a job like that!? Customer Service & not talking to customers!? That probably says it all. DO NOT BUY A CHRISTMAS TREE FROM BALSAM HILL IF YOU WANT TO HAVE A MERRY CHRISTMAS!