Shawnee R.

First your loved one is locked away and everything costs, from gas to visit to phone calls, to food and there are extra fees for all of this stuff so its like you're being taxed twice (and did I mention that nothing is cheap.) I try to set up a phone account, the recording says u can deposit up to $50 in $1 increments. Well try entering $1 the system will pretend there is a glitch and say the amount is insufficient. Try entering $10. Insufficient, but the minute you enter $20 it works just fine! You go on the website to get passed this glitch and it tells you that in order to add an inmate, u must add a facility! Makes sense, only after you add the facility there is no option to add an inmate, but try setting up an auto payment to this ghost account and that works just fine... As long as its for $20 or more! I ordered a tablet that never was delivered and they treated my husband like a "Criminal" when he had to write in to inquire about it because me, the purchaser of course could not inquire, but they basically told him that it showed delivered and if he didnt get it, it's not their problem, yet he has no tablet!?!?!? Ordered video visit that was never approved on his end and he was even told by guards that its a scam and usually only for certain ppl, was I refunded? NO! The lady said, it will be held as credit for the next video visit (minus any holding fees, meaning they will tax the $10 just since they have to hold it for the inmate) but remind you it's not an option, so Im sure that amount was exhausted in fees within a month or 2. The only thing that works smoothly is sending large amounts of money in, but you will get nothing back! They treat the inmates like they are nothing even tho there is a percentage of them that did nothing and there's some that are in there for long periods of time when a slap on the wrist would of been sufficient. They treat em all like murderous, child abusers who shoot at nursery schools and churches, when in actuality an individual that does that... gets shorter sentences because they are usually not brown. Calls are. 05 cent per call, we get 15 minutes =. 75 cent, yet the call actually costs 1.20 (nearly the same amount in taxes) they charge us hefty taxes and there is no relief. Send your loved one $100 they might get $60 and that my friend is a scam! They are sold vending machine items for 4 star restaurant prices, they have industrial jobs that the average Joe gets paid $20-$30 to do, yet they work for $2-$3 per hour! And they get treated like animals rather they are terrible people or not because society has created this image of a "Criminal" so that no one has sympathy because "they shouldn't have done it" but its not about reform or people being upset about crimes committed. Its an industry of slavery, tax cuts, contracts and isolation so that no one knows or cares about what is going on. Its sickening! This makes me want to give up, not the time but the system he is caught up in!