This "company" has the WORSE customer service! I've left several emails in the last 2 weeks and still no reply. They don't answer voice mails, nor do they call you back. Left a message on Facebook that went unanswered.The only way they will respond is by posting a message on an Instagram pic. Unprofessional! I pre ordered shoes in December and the shoes are now sold out and I still don't have an order update after finally being told someone would respond to my email. They never did. Be prepared to be frustrated and ignored if you choose to shop with them. I'm sticking with Bdonnas and Lolashoetique!