They describe everything as a breeze... then pricing goes from $5.94 to a near $30 minimum and they pester and nag you to buy other services instead of just starting the "class". Told I can take the test over if I fail, then when I fail by ONE question, I need to pay $30 again, more than doubling the price of the course. I used them once in 2011 and they've gotten so much worse since. I want the re-test fee refunded.