Shelia B.

Received this as a present from my daughter. When I got it initially it wouldn't come on as I thought maybe I'm doing something wrong, but finally it came on and I began to use it. I noticed it skipped some stitches, but again I thought it was me. So I started to do embroidery and there was one thing after another. Called the company the company referred me to a brother dealer that was of no help it was still in warranty this was only a month later. Talked with several people and even spoke with the guy who repairs Chris he was a butt hole thought he knew it all. Tried to explain to him that there's something wrong I've been sewing since I was 16 and I know it shouldn't be doing these this. Put in and embroidery design that was in the machine itself and it kept saying malfunction and would cut off. Finally got to speak with the manger she was nice and asked what size jumpdrive I was using told her 8 she said maybe it's too big and sent me a 2 but I told her I really don't think this is the problem. But I tried it anyway to no avail it didn't. Spoke with her again and she just sent me a brand new SE1900. I was truly impressed with the kindness and attention to the problem I was having. I will definitely buy from them again and recommend them A+ customer service always ask for the manager.