Horrible Company --- Don't use this company ever! They charged my card for product they NEVER sent. Then they sent me a bogus tracking number that didn't track anywhere near my home, they sent me a photo of something that was NOT my home! They said to check my home, around my home. Then went I went to cancel it since I didn't receivve it, they sent me return stuff, when I called 'they sent me 'return stuff, then I caled and emailed them "i can't return something I NEVER got' then I called AGAIN, explained that I never got it. Then they sent me a affidavit, filled that out, had it notarized, scanned and emailed back, faxed it. Three times. The confirked it was received was told it would take 7-10 days, then got told when I called it would take 24 hours, it has been 3 days -- it is now 1/24 and they have still not returned calls/emails. I consulted an attorney and a legal aid and have paperwork prepared to file lawsuit to get my $$ back for product they never sent to me. All I want is my $$ back for something they never sent. I don't want a credit to their company cuz they never send product. I want my money back to my credit card! This company is a joke and I would not recommend them. Don't use this company for anything -- buy elsewhere or go to Amazon, you will get it from Amazon. This company steals your money and doesn't follow thru and sends product. They are scammers and theifs! Save yourself from being ripped off!
Hello Shelley,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad