Shelyna M.

I enrolled because I saw the ad on YouTube and celebs like Steve Harvey and others talking about how great this gov healthcare is. Yet, when I enrolled over the phone in around September 2023, everytime I called to get more info or find out who my provider is, they tell me that the last person didn't enroll me right or they gave me a premium with a high deductible so they had to Re-enroll me or switch insurance companies with better deductible. The re-enrolling happened about 10 times. And the switching insurance companies at least 3 times. First one was Blue-something. Second was AmBetter Sunshine Health and third is Aetna. I have Never been more confused and frustrated in all my life! Last week in Feb 2024, I was sick and had to call out of work and I couldn't even go to a doctor because I was in between insurance companies. I called Marketplace to find out what's going on and also to get my 1095-A tax form and talked to 2 different agents and they both weren't very helpful. The woman was really annoyed by me but it's crazy because I'm not the one making all these changes. And I even told her that I've never had healthcare before so I was clueless about how these things work.
I'm even more annoyed that my tax return got rejected by the IRS because I didn't file the healthcare tax form and I put in that I had no healthcare because it's true. I got No healthcare during the year 2023. The IRS agent told me that Marketplace can send a letter stating that I wasn't actually covered or I couldn't use the healthcare for the year of 2023 but Marketplace is insisting that I WAS covered and that I gave permission to an agent or broker to enroll me. But what good is it for me to be "Covered" or give my permission to on something that I never had access to? And every time I tried to find out how to use it, they would make more changes so nothing was solid. Or consistent. And half the time when I call it's a hit and miss. Like if I'm speaking to a real American person and NOT someone from India or wherever faking an American accent. Or someone from Asia who can barely speak English that's great! But the trouble is when I call a lot of places and I can barely communicate with the agent because of their thick accent or broken English. I'm gonna try to use this Aetna as much as I can but if I get little to nothing out of this, I'm never applying for gov healthcare ever again. The whole thing is honestly just BS if you ask me. Hopefully I'm just mistaken and I'm able to figure it out or find someone who understands gov healthcare and how it works. But if not, It's really not worth the trouble.

I'm always ALWAYS waiting hours on end for my drivers. Multiple times they never showed and I had to walk 2 miles home. One reviewer said they walked 3 miles home in freezing temperatures? You better believe it! Although I live in Florida but rain or shine or even 9,000 degrees they just don't care. My last driver today, had the NERVE to scold me for "keeping him waiting" and yet didn't even bother to drive around the entrance one time like most lyft drivers do. I waited at Walmart by the grocery entrance watching EVERY car go by. I already had 2 drivers disappear and I didn't even know If I'd get another one. I had my mom schedule my ride because she's able to schedule in advance. My phone won't do that. We had the ride scheduled 2 hours in advance for 6pm and I was waiting outside walmart by the road at 5:45. My mom text me that my driver would be there in 23 minutes. That driver never showed. 20 or 30 minutes after the no show she gets another text, 26 more minutes. No driver. I'm standing looking and scanning all through the parking lot. Z trip cabs all over the place which is pretty rare. And Several lyft cars but none of them were for me. My drivers changed so much that my mom didn't know who my next driver was, or what kind of car. Finally a driver calls her and she tells me where he is and I start running with my shopping cart. The driver does not say a word on the ride home. I tell him where the house is but he's all moody and pretends he doesn't understand but he does. Because he repeats what I said and I point at the drive and he points. And then he gets annoyed when he passes it and speeds in reverse, then reverse speed in my drive. And then he starts harping on me for making Him wait! Would you believe that? He told me how "Lucky" I was because most drivers wouldn't put up with me, one of those riders who like to play around and make drivers go all over the place. And wait on them. Like WTF? That made me soo mad I wanted to strangle him! That was just WRONG! I'm just not even gonna... It's a good thing that driver got in the car and left because I was about to give him more than a piece of my mind. Lyft puts me through hell every freaking time! They have left me stranded and last time I did a scheduled in advance I waited 3 hours at walmart! So I guess scheduled rides in advance aren't a good idea after all. I guess, they think it's all fun and games.