I have shopped with them twice. 1st time was excellent cause everything fitted perfectly. 2nd time my dress had to be shipped back due to not fitting right. I requested to just refund it and everything fell within the guidelines of 14 day, not a sales item, no damages. I noticed that once I contacted them to let them know that I would be returning it they weren't as friendly from when I was initially placing the order. I even started getting harassing emails before the item even made it back to them. When the item did arrive they only issued a gift card and I question them on why I didn't receive my funds and they tried telling me that the item had stains on it when returned. This Item was only pulled out of box for a couple minutes and then placed right back in with no stains. This place doesn't take too kindly when you request a refund! Please be careful cause I personally will never order from them again.