I have had support tickets in that have been unanswered for weeks. I am currently trying to switch to a new distributor and now have multiple tracks upload to my accounts because Soundcloud won't respond to my tickets.
Let's also not forget about the predatory theft of 20% of your royalties. I only used soundcloud because the barrier to entry was low and now I am realizing that have done this to steal ignorant musicians like myself royalties. 20%?!? This service is theft.
I would recommend this service to my worst enemy and thats it.