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I got online today to see what sales were going to be on ideeli. I came across a dress I really liked. When the sale opened the dress sold out before I could order it! It says it's waitlisted. This is totally misleading. Instead of saying when things are sold out on the item page they just say that they are waitlisted! I used the "live help" which was anything but live, when I brought forth my concerns I received automated answers. How is that live help? You might as well just put together a FAQ and leave it at that.
Come to find out the 'waitlist' doesn't mean that you are put in a queue for this item. They just tell you if they get more and you have to race on to try and get the item.
Issues:
- First Row: This is totally unfair. If I don't shop at the service that often there is no reason to pay almost $7 a month for the ability to shop only ONE HOUR earlier than everyone else. These people are basically paying to have a one-up on everyone else.
Automated Customer Service: This is just tacky, come on. It upsets people if they want to talk to a person.
"Waitlist": a waitlist implies a list of people who are in line for something. It's just a mass email to those who sign up. Shouldn't it just be a notification? No item is promised and the term waitlist is defeated.
This experience was extremely unprofessional. I waited for about 20-30 minutes for this item only to find out that it was sold out.
Also, I'd like the dress.
Sherae H.'s review of Groupon earned 4 Very Helpful votes
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Hi Sherae,
Though I am very sorry to hear you're feeling this way, I do thank you for taking the time to share your feedback on Sitejabber.
I know how frustrating it can be when the item you had your eye on sells out very quickly. As a note, all of our sale events have limited durations and quantities, and our most popular brands can (and do) sell out rapidly. That said, we work hard to make sure that we have enough products to create a positive shopping experience for our members.
We also provide the Wait List option to our members so that if we're lucky enough to add more stock during the sale, we can notify you right away. We do not list items as "sold out" because there are occasions when we are able to add additional inventory during the sale. Due to the live nature of our site, the Wait List does not function as a "line" of sorts. Instead, we e-mail everyone who asks to be notified.
To further clarify, the First Row program is an option for members who would like to shop a bit earlier. We understand if you don't prefer this option, and are happy to work with you to update your account accordingly. I also apologize if you found our Live Chat service to be automated. I can assure you that you're corresponding with live representatives through the Chat portal.
Thank you, again, for bringing your concerns to my attention. If you would like to share further feedback, or be added to the Wait List for the dress (provided that the sale has not ended), I encourage you to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service